Tooling & Operations.
Instructional Designer.
& more.
What I do
Tooling
LMS management. Sales CMSes. Internal content strategy.
Showpad, Seismic, Continu, Docebo, Highspot, WhatFix, Zendesk, Tangelo, Gong.
Operations
Project management. Onboarding logistics. Data analysis.
Google Sheets, Airtable, Monday, Asana, Jira, Salesforce.
Instructional design
Training design.
SCORM, Articulate, Descript & Camtasia, Vyond, Powtoon, Adobe Creative (Photoshop, Illustrator), Canva.
Hi, I’m Lauren.
Working in tech: 10+ years
Companies I’ve worked at: Twilio, Asana, Grafana
My first “training” job: As a peer writing tutor in college, I would mentor fellow students’ essays and papers.
Enablement program I’m most proud of: At Twilio, I designed an all-hands support program where employees in engineering would learn how to do tech support for a day, building empathy and solving customer issues. I solely conceived of and single-handedly ran this program for a year. Ended up speaking at conferences and winning a company-wide award for this program.
My varied background: I’ve worked as an editor, marketer, support rep, and product manager - all before finding my way to where I am now. I love combo’ing my Art degree and my technical skills skills into jobs that are analytical with some creativity.
Outside of work: I voraciously read modern feminist mid-fantasy novels (I’m picky) and try to calm my very excited puppy.