Designing enablement systems that scale 🪄
Your job is difficult enough without workflows and tools that disappoints you and your reps.
I help growing enablement teams assess, fix, and launch the tools and programs they need to scale - without chaotic content, broken processes, or low adoption.
SERVICES
Systems & tooling
Tool strategy, vendor management, and administration (Need help with increasing tool adoption?)
Tool selection, migration, and consolidation (Evaluating a new tool?)
Cutting out manual solutions (Feel like AI and automations might help, but not sure where to start?)
Making your tooling cohesive (Not sure how to make your tools “talk” to each other?)
Programs & operations
Scaling and futureproofing your programs (Is your team spending a lot of time on manual tasks?)
Program analysis and launch (Are you relaunching your onboarding?)
Content governance (Need to improve how your content is all organized?)
E-learning optimization (Trying to make sure your on-demand training is engaging?)
Enablement systems and programs I’ve built or scaled
LMS platforms. Exposure to 30+ platforms. I’ve worked through numerous RFPs, evaluations, and migrations.
CMS platform. Direct experience with 3 major CMSes in the space.
Onboarding automation. Implemented a tool to automate 73+ hours/month of admin overhead. Tool was later adopted throughout the company, consolidating multiple existing vendors.
Enablement data initiatives. Designed quarterly engagement reports at multiple companies to tabulate rep engagement at zero extra budget. Have owned strategy, distribution and analysis of onboarding and training surveys.
Partner education. Launched a partner ed program from the ground up.
E-learning authoring. Authored hundreds of on-demand learnings consistently netting a higher satisfaction than live sessions.
Continuous learning. Launched and solely maintained an in-seat learning program with 90% satisfaction rates and 89% completion among global sales reps.
Onboarding outcomes. Increased AE onboarding completion from 58% to 97%; improved qualified pipe gen and bookings by 2-3x.
All hands support. Launched a program where other teams rotated through support tickets for a day. Trained 200+ people who resolved ~1,500 support tickets.
